This version was last updated on 2nd July 2021 and historic versions can be obtained by contacting us.
Here at Superhuman, we respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we collect, use, share, and protect personal information, and the privacy rights and choices we offer, in connection with our websites, online services, and products and services (collectively, our “Services”).
1. IMPORTANT INFORMATION AND WHO WE ARE
This privacy notice aims to give you information on how Superhuman collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to any newsletters or publications, purchase products or purchase our services.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
If you have any questions about this privacy notice, please contact us using the details set out below.
Our full details are:
Full name of legal entity: SUPERHUMAN, company for development in the field of biotechnology and sales of food supplements, Limited (trading as Superhuman Ltd.)
Title of data privacy manager: Data Protection Officer
Email address: firstname.lastname@example.org
Postal address: Celovška cesta 291, 1000 Ljubljana, Slovenia, EU
Your duty to inform us of changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2. PERSONAL INFORMATION WE COLLECT
Information you provide to us. Personal information you may provide to us includes:
Contact details, such as your first and last name, organization name, email and mailing addresses, and phone number.
Account data, such as the username and password that you may use to establish an online account with us.
Communications that we exchange with you, including when you contact us with questions, feedback, or otherwise.
Order and purchase history, including your interactions with our checkout page.
Payment details, such as your payment card number, bank account number, and shipping address. We rely on payment providers, such as Stripe or PayPal, to process payments and we do not have access to payment card numbers.
Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
Third-party sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:
Data providers, such as information services, data co-ops, and data licensors.
Public sources, such as social media platforms.
Marketing partners, such as companies that have entered into joint marketing relationships with us.
Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with our websites, online services, and our communications, such as:
Device data, such as your computer’s or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, radio/network information (e.g., WiFi, LTE, 3G), and general location information such as city, state or geographic area.
Online activity data, such as pages or screens you viewed, how long you spent on a page or screen, the website you visited before browsing to our websites, navigation paths between pages or screens, information about your activity on a page or screen, access times, duration of access, and whether you have opened our marketing emails or clicked links within them.
Cookies and similar technologies. Our Services may use the following technologies:
Cookies, which are text files that websites store on a visitor‘s device to uniquely identify the visitor’s browser or to store information or settings in the browser for the purpose of helping you navigate between pages efficiently, remembering your preferences, enabling functionality, helping us understand user activity and patterns, and facilitating online advertising.
Local storage technologies, like HTML5, that provide cookie-equivalent functionality but can store larger amounts of data, including on your device outside of your browser, in connection with specific applications.
Web beacons, also known as pixel tags or clear GIFs, are used to demonstrate that a webpage or email was accessed or opened, or that certain content was viewed or clicked.
3. HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes:
Service delivery. We use your personal information to:
Provide, operate and improve our Services and our business;
Process your payments and complete transactions with you;
Communicate with you about our Services, including by sending announcements, updates, security alerts, and support and administrative messages;
Understand your needs and interests, and personalize your experience with the Services and our communications; and
Provide support for our Services, and respond to your requests, questions, and feedback.
Research and development. We may use your personal information for research and development purposes, including to analyze and improve our Services and our business. As part of these activities, we may create aggregated, de-identified, or other anonymous data from the personal information we collect. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyze and improve our Services and promote our business.
Marketing and advertising. We, our service providers, and our third-party advertising partners may collect and use your personal information for the following marketing and advertising purposes:
Direct marketing. We may send you Superhuman-related direct marketing communications as permitted by law, including by email. You may opt-out of our marketing communications as described in the Opt-out of marketing section.
Compliance and protection. We may use your personal information to:
Protect our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);
Audit our internal processes for compliance with legal and contractual requirements and internal policies;
Enforce the terms and conditions that govern our Services; and
Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.
Comply with law. We may use your personal information to comply with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities.
4. HOW WE SHARE YOUR PERSONAL INFORMATION
We may share your personal information with:
Service providers. Companies and individuals that provide services on our behalf or help us operate our Services or our business (such as hosting, information technology, customer support, email delivery, and website analytics services).
Third Parties. Third parties, such as advertising companies, data providers, and data co-ops, such as Oracle, Epsilon, and Google, for interest-based advertising and other marketing purposes, including those third parties’ own purposes.
Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
Business transferees. Acquirers and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Superhuman (including, in connection with a bankruptcy or similar proceedings).
Please keep in mind that whenever you voluntarily make your personal information available for viewing by third parties or the public on or through our Services, that information can be seen, collected, and used by others. We are not responsible for any use of such information by others.
5. YOUR CHOICES
Access, correct, or delete. If you have a Superhuman account, you can review and update certain account information by logging into your account. Registered users may also contact us to request deletion of their account and certain personal information. We may request information from you to help us confirm your identity and process your request. Applicable law may require or permit us to limit or decline access and deletion requests, such as where we need to retain your information for security, compliance, fraud prevention, and safety purposes, to comply with the law, to establish or defend legal claims, to protect the identities and rights of other users, to protect trade secrets, or because access or deletion is not practicable. If we delete your account, you will not be able to access it. If we delete your information, it will generally be deleted from our active databases, and the information may remain for a period of time in our backup files and in unstructured files until these records are deleted in the ordinary course of business.
Opt-out of marketing communications. You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the emails you receive from us. You may continue to receive service-related and other non-marketing emails.
Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit www.allaboutdnt.com.
Online tracking opt-out. There are a number of ways to limit the tracking of your online activity and collection of device data through automated means, which we have summarized below:
Blocking cookies in your browser. Most browsers let you remove or reject cookies, including cookies used for interest-based advertising. To do this, follow the instructions in your browser settings. Many browsers accept cookies by default until you change your settings. For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, visit www.allaboutcookies.org.
Blocking advertising ID use in your mobile settings. Your mobile device settings may provide functionality to limit the use of the advertising ID associated with your mobile device for interest-based advertising purposes.
Using privacy plug-ins or browsers. You can block our websites from setting cookies used for interest-based ads by using a browser with privacy features, like Brave, or installing browser plugins like Privacy Badger, Ghostery or uBlock Origin, and configuring them to block third party cookies/trackers. You can also opt-out of Google Analytics by downloading and installing the browser plug-in available at: https://tools.google.com/dlpage/gaoptout.
Platform opt-outs. The following advertising partners offer opt-out features that let you opt-out of use of your information for interest-based advertising:
Trade Doubler: https://www.tradedoubler.com/en/privacy-policy/
Updating your SNS settings. To stop sharing your information with Facebook and other SNS with whom Superhuman permits you to connect your account, please modify your privacy settings on those platforms.
Advertising industry opt-out tools. You can also use these opt-out options to limit the use of your information for interest-based advertising by participating companies:
Digital Advertising Alliance for Websites: optout.aboutads.info
Digital Advertising Alliance for Mobile Apps: www.youradchoices.com/appchoices
Network Advertising Initiative: optout.networkadvertising.org/
Note that because these opt-out mechanisms are specific to the device or browser on which they are exercised, you will need to opt-out on every browser and device that you use.
6. OTHER SITES AND SERVICES
Our Services may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.
We employ a number of technical, organizational, and physical safeguards designed to protect the personal information we collect. However, no security measures are failsafe and we cannot guarantee the security of your personal information.
8. INTERNATIONAL DATA TRANSFER
We are headquartered in Slovenia, Europe and it is necessary for us to process personal information in Slovenia, and other countries to provide our Services.
Our Services are not intended for use by children under 16 years of age. If we learn that we have collected personal information through our Services from a child under 16 without the consent of the child’s parent or guardian as required by law, we will delete it.
11. HOW TO CONTACT US
You can reach us by email at email@example.com or at the following postal addresses:
Celovška cesta 291,
12. NOTICE TO INDIVIDUALS LOCATED IN EUROPE
Service delivery: Processing is necessary to perform the contract governing the provision of our services or to take steps that you request prior to signing up for the Service. If we have not entered into a contract with you, we process your personal information based on our legitimate interest in providing the services you access and request.
Comply with law: Processing is necessary to comply with our legal obligations
With your consent: Processing is based on your consent. Where we rely on your consent you have the right to withdraw at any time in the manner indicated when you consent or in the Service.
Your rights. Data protection laws give you certain rights regarding your personal information. If you are located in Europe, you may ask us to take the following actions in relation to your personal information that we hold:
Access. Provide you with information about our processing of your personal information and give you access to your personal information.
Correct. Update or correct inaccuracies in your personal information.
Delete. Delete your personal information.
Transfer. Transfer a machine-readable copy of your personal information to you or a third party of your choice.
Restrict. Restrict the processing of your personal information.
Object. Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You may submit these requests by email or our postal address provided above.
We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us or submit a complaint to the data protection regulator in your jurisdiction.
Data retention. We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.